Event Technology Lead

Own the day-to-day relationship with assigned clients for event technology product technical requirements. Increase customer adoption, retention, and satisfaction. Establish trusted strategic-advisor relationships and drive continued product value. Build events in Cvent and assigned vendor platforms. Lead knowledge for a specific vendor product and maintain certifications in other vendor products. Develop, prepare, and nurture customers for advocacy. Identify and/or develop upsell opportunities during the sales cycle and transition them to operations. Document client requirements, obtain specification signoff, and submit changes to the development team. Advocate for customer needs and issues across departments. Program manage account escalations. Participate in team meetings and provide client updates on development and production problems. Work on EEG's proprietary Event360 product and internal projects as time allows. Travel onsite as needed.

Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. 3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences. Proven ability to drive continuous value of products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Certified in Cvent. Preferred experience with Salesforce or other Force.com platforms, Rainfocus, Swoogo, and other event platforms. 1–3 years of operational experience working for an event management company, including planning and on-site operation.